Monday, April 21, 2008
Cloud Computing SLA
A funny coincidence happened to me last week. Reading a ZDNet article on Cloud Computing, I felt compelled to comment and in my comment I forecasted that we will soon have SLAs in the space. The next day Amazon announced their premium support for customers on their infrastructure. With their agreements they offer "business day technical support" with their Silver level and 24x7 support with their Gold level. Amazon continues to lead in this space and it will be a long hard road for anyone to catch up. More and more applications will move to Cloud Computing because of the price point, scalability, and the ability to only pay for what you use. SaaS has been talked about and touted for several years now, but I believe we are really just starting to see it take off.