Monday, April 21, 2008

Cloud Computing SLA

A funny coincidence happened to me last week. Reading a ZDNet article on Cloud Computing, I felt compelled to comment and in my comment I forecasted that we will soon have SLAs in the space. The next day Amazon announced their premium support for customers on their infrastructure. With their agreements they offer "business day technical support" with their Silver level and 24x7 support with their Gold level. Amazon continues to lead in this space and it will be a long hard road for anyone to catch up. More and more applications will move to Cloud Computing because of the price point, scalability, and the ability to only pay for what you use. SaaS has been talked about and touted for several years now, but I believe we are really just starting to see it take off.

2 comments:

Web Scale IT said...

The thing about an SLA is that it's only as good as the service provider backing it. I think it's funny that someone would be skeptical about using Amazon AWS but trust the SLA of a small-town data center.

http://www.amazon.com/Success-Story-DigitalChalk-AWS/b?ie=UTF8&node=401671011&me=A36L942TSJ2AJA

Doli said...

Nice blogging. That was really an informative post about the Cloud computing. I too have gathered some useful information on Cloud Computing technology through the Cloud Slam 2009 conference the 1st annual and virtual conference. That was a interesting experience which I never had before.